This is also where you will be able to get the instructions on how to flash your phone. You can download the firmware file of your phone from the Sammobile website. The best thing that you can do right now it to flash the phone with its updated firmware file. In case the issue persists then it might mean that your phone has been rooted or is running on a custom software.You won’t be able to get any of the official updates in this scenario. You should also try using a different USB cord and plug the phone to a different USB port to eliminate any connection issues that could be causing the problem. Once the reset is complete try to update your phone again using Smart Switch. Since you mentioned that Smart Switch does not support the device then you should try to check if this is caused by a software glitch by backing up your phone data then doing a factory reset. Solution: What you will want to do first in this case is to use the Smart Switch program ( which you can install in your computer) to update your phone software. Problem: hey, NOTE 5, SM-N920C, S/N: RF8G92LMNRN i’m having this problem “an error has occurred while updating device the device system, Use the emergency recovery function in the smart switch PS software” I have no idea about my recovery system nor about recovery code, i never knew anything about this and i can’t use POWER + VOL UP + HOME BUTTON…… i tried my best and when i use smart switch it says it doesn’t support my device. Note 5 Error Occurred While Updating Device The possible culprits could be a faulty battery or power IC. In case the above steps fail to fix the problem then you should have the phone checked at a service center. This is done by pressing and holding both power and volume down button for at least 10 seconds.
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